Over the past 50
years, TSI has worked to earn the trust of our customers and through the
delivery of high-quality products, services, and open communication. In keeping
with this tradition, I would like to explain the steps TSI is taking in the
face of the challenges and uncertainties driven by the COVID-19 pandemic.
At TSI, we are
both proud and humbled to be manufacturing products that help fight the spread
of COVID-19, and as a member of the community, we are working to keep our
employees safe and making all efforts to help flatten the infection curve.
Our employees are
TSI’s most valuable asset. Our senior management team continually monitors
recommendations from the United States Center for Disease Control and other
leading world health authorities to guide our decisions and policies to ensure
the welfare of our entire TSI team. We have implemented our infectious disease
response plan, with such actions as elimination of in-person meetings, social
distancing requirements, travel restrictions, food, meal, and break policies,
along with training for best practices for hygiene and exposure prevention.
With the closure
of Minnesota schools and public gathering sites, all engineering, marketing,
and other support staff have been instructed to work from home through April 6,
2020. Our manufacturing and service teams are still reporting to our Shoreview
headquarters, and we have created non-overlapping work shifts to minimize
social contact. Service functions are still operational at all facilities.
Because some of
the products we make are being used to fight COVID-19, we are committed to
keeping our manufacturing lines operational until further notice. We have seen
a dramatic increase in orders for certain products that help the welfare of
patients and enhance the safety of healthcare and emergency response
professionals. We are working to minimize lead times for these products by
increasing our production capacity and prioritizing the manufacture of these
high demand products. Our global teams in the United Kingdom, Germany, China,
Singapore, South Korea, and Springfield, IL are operating under the same
We know that we
are facing a time of unprecendented uncertainty. Regardless, we are committed
to meeting your needs. However, if you experience problems or have additional
questions, please feel free to contact your TSI distributor, TSI
representative, or TSI directly. We will continue to monitor the global
situation and update you on any changes to our approach as circumstances require.
We value your trust and appreciate your support.